Contact Us

The Big Win Lotto values your feedback and questions from our Australian players. Our dedicated support team is here to assist you with any lottery-related inquiries, technical issues, or account matters.

We typically respond within 24 hours during business days in Australia. For urgent matters regarding lottery tickets or winnings, please include "URGENT" in your message subject.

Before contacting us, you might find answers in our FAQ section or Help Center. For account security reasons, please never share your password via this form.

If you're contacting us about a potential lottery win in Australia, please have your ticket number ready and avoid sharing sensitive details until we verify your identity through our official channels.

All communications are encrypted for your protection. By using this form, you agree to our Privacy Policy and consent to our processing of your information in Australia.